mrgrey said:UPDATE:
Latest News.
We have spent over two hours on the 'phone trying to get to the bottom of this.
To their credit Admiral have come back to us and tried to explain what they think happened but with very little detail. They have apologised profusely for the mistake, corrected the cover and offered some compensation.
Primo as someone in the industry you were quick to make the important point about a letter confirming that cover existed, and indeed Admiral have offered to do this today, so that is some comfort.
Also, they said that had there been a claim during the period of 'apparent no Insurance' they would have met the claim in the normal way. Call me a cynic but I would not have wanted to test that out, insurers wriggle don't they?
I must say that up until this event we have found Admiral to be quite efficient but for me the thought of standing by the roadside trying to explain to a Policeman that I paid for a years Insurance ten weeks ago and I have not cancelled it, and that he shouldn't take my car away just because the insurers have ##cked up doesn't bear thinking about.
I could have ended up on one of those nice police TV programmes - the flash git in a Porsche without Insurance, I really need that !!
Admiral are a competitor of ours but I would still defend them and say that I do not believe that they would have tried to 'wriggle' out of a claim as a company. A misinformed, poorly trained call centre person might have thought it was in the companies interest to avoid paying a claim but as soon as you get hold of someone with knowledge and who can actually make decisions there really shouldn't be a problem. Getting hold of such a person? Now that can be a problem.